Product return process

According to the Law of Obligations Act, the consumer may withdraw from the contract concluded by means of communication within 14 days and return the purchased products by sending a corresponding notice to info@bravo.ee. In order to return the product, the consumer must fill in the product return form (a letter or form in a free form), which contains the following information: the product to be returned, the order number, the current account number and the name to whom to return the money. After receiving the relevant notice, we will contact you and specify the return of the product.

You can download the form here.

Products to be returned must meet the following requirements:

The consumer bears the direct costs of the return (incl. delivery and postal charges).

Upon withdrawal from the Agreement, the Buyer must return the purchased product to Bravo.ee immediately, but no later than within 14 days after notifying the withdrawal from the Agreement.

Product return requirements:

• A proof of purchase must be presented when returning the product.
• When returning the computer, no information or data, software or personal settings of the Consumer may be stored by the Consumer.
• In the event of deterioration of the Goods to be returned, the Buyer shall be liable for the reduction in value due to the use of the Goods if he or she has used the Goods in a manner other than that necessary to ascertain their nature, characteristics and functioning. In order to ascertain the nature, characteristics and functioning of the Goods, the Buyer may handle and use them only as he or she is normally allowed to do in the shop.
• Returned products must be returned to the head office address of Bravo.ee: F. R. Kreutzwaldi tn 4, Tallinn, 10120
• The product may be rejected by means of communication within 14 days of receipt of the product.

Bravo.ee undertakes to immediately, but no later than within 14 days of receiving the notice of withdrawal, return all the money received on the basis of the Agreement to the current account of the Buyer.

If the reason for the return is a substandard product, Bravo.ee undertakes to exchange the substandard product for a high-quality product or return the money for the substandard product at its own expense.